11.04 Crown One Source
Training
Our award winning* Demonstrated Performance
service training workshops give your technicians
the Crown-specifi c skills and knowledge they need
to keep your Crown fl eet up and running. Since many
technicians are hands-on learners, they’re more likely to retain
information learned through fi rst-hand experience than material
presented in a lecture. Crown’s Demonstrated Performance
Service Technician Training goes above and beyond traditional
classroom training, allowing participants to work on trucks with
instructor supervision. Technicians can move at their own pace
and focus on the particular tasks and skill groups that best
serve their organization’s needs.
This defi nes the philosophy behind Crown DP training. Partici-
pants “Learn it” by reading the module, reviewing any reference
material, and practicing the required skills. Then they “Do it”
by performing what we call a “skill check” for the instructor to
demonstrate their ability to perform the skill. This prepares them
to bring their newly acquired skills back to their job and “Use it”
to improve the uptime and reliability of Crown lift trucks.
Demonstrated Performance workshops are
completely customizable to the needs of your
technician. They’ll only spend time on what they need to
learn, and only work on the trucks that apply to them. For
example, they won’t spend two hours learning about basic
electricity if they already know it. Before the DP training
course spend some time talking to your technician about what
you want them to cover during the session. Do you want them
to focus on mechanical topics, such as repairing or replacing
components? Or do you want them to learn how to
troubleshoot the electrical system? The answers to these
questions will help Crown customize training to meet
your needs.
DP Service Training is offered at the following
Crown locations:
Atlanta, Ga. (phone 770-381-4999; fax 770-381-0576)
Boston, Mass. (phone 781-933-3366; fax 781-933-8155)
City of Industry, Calif. (phone 626-968-0556; fax 626-961-0135)
Dallas, Texas (phone 817-419-4000; fax 817-375-6525)
Dayton, Ohio (phone 937-454-7545; fax 937-898-9452)
Joliet, Ill. (phone 815-773-0022; fax 815-773-0033)
DP Service Training - For your Lift Truck Technicians
Service Training
Workshops
®
*2006 International Society for Performance Improvement
Award of Excellence
®
11 - Training.indd 0411 - Training.indd 04 3/12/2015 5:09:43 PM3/12/2015 5:09:43 PM
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