Crown POWER-TECH 3 Instruction Manual download pdf (Page 18)

Power-Tech .1 Series Power Amplifiers

Page 18 Reference Manual

Crown Customer Service

Technical Support / Factory Service

Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart,

Indiana 46517 U.S.A.

Telephone:

219-294-8200

800-342-6939 (North America,

Puerto Rico, and Virgin Islands only)

Facsimile:

219-294-8301 (Technical Support)

219-294-8124 (Factory Service)

Internet:

http://www.crownaudio.com

6 Service

Crown amplifiers are quality units that rarely require

servicing. Before returning your unit for servicing, please

contact Crown Technical Support to verify the need for

servicing.

This unit has very sophisticated circuitry which should

only be serviced by an authorized Crown Service Center.

This is one reason why each unit bears the following

label:

CAUTION: To prevent electric shock, do not remove

covers. No user serviceable parts inside. Refer

servicing to a qualified technician.

6.1 Worldwide Service

Service may be obtained from an authorized service

center. (Contact your local Crown/Amcron representative

or our office for a list of authorized service centers.) To

obtain service, simply present the bill of sale as proof of

purchase along with the defective unit to an authorized

service center. They will handle the necessary

paperwork and repair.

Remember to transport your unit in the original factory

pack.

6.2 North American Service

Service may be obtained in one of two ways: from an

authorized service center or from the factory. You may

choose either. It is important that you have your copy of

the bill of sale as your proof of purchase.

6.2.1 Service at a North American Service Center

This method usually saves the most time and effort.

Simply present your bill of sale along with the defective

unit to an authorized service center to obtain service.

They will handle the necessary paperwork and repair.

Remember to transport the unit in the original factory

pack. A list of authorized service centers in your area can

be obtained from our Technical Support Group.

6.2.2 Factory Service

To obtain factory service, fill out the service information

page found in the back of this manual and send it along

with your proof of purchase and the defective unit to the

Crown factory.

For warranty service, we will pay for ground shipping

both ways in the United States. Contact Crown Factory

Service or Technical Support to obtain prepaid shipping

labels prior to sending the unit. Or, if you prefer, you may

prepay the cost of shipping, and Crown will reimburse

you. Send copies of the shipping receipts to Crown to

receive reimbursement.

Your repaired unit will be returned via UPS ground.

Please contact us if other arrangements are required.

2. To ensure the safe transportation of your unit to the

factory, ship it in an original factory packing con-

tainer. If you don’t have one, call or write Crown’s

Parts Department. With the exception of polyure-

thane or wooden crates, any other packing mate-

rial will not be sufficient to withstand the stress of

shipping. Do not use loose, small size packing

materials.

3. Do not ship the unit in any kind of cabinet (wood or

metal). Ignoring this warning may result in exten-

sive damage to the unit and the cabinet. Accesso-

ries are not needed—do not send the product

documentation, cables and other hardware.

If you have any questions, please call or write the Crown

Customer Service.

Always use the

original factory pack

to transport the unit.

Factory Service Shipping Instructions:

1. When sending a Crown product to the factory for

service, be sure to fill out the service information

form that follows and enclose it inside your unit’s

shipping pack. Do not send the service information

form separately.

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Crown POWER-TECH 3 Instruction Manual Page 18

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