Crown PIP-BP1X Technical Information download pdf (Page 33)

Page 33Reference Manual

Macro-Tech

24x6 & 36x12 Power Amplifiers

9 Service

This unit has very sophisticated circuitry which should

only be serviced by a fully trained technician. This is

one reason why each unit bears the following label:

CAUTION: To prevent electric shock, do not remove

covers. No user serviceable parts inside. Refer ser-

vicing to a qualified technician.

9.1 Worldwide Service

Service may be obtained from an authorized service

center. (Contact your local Crown representative or our

office for a list of authorized service centers.) To obtain

service, simply present the bill of sale as proof of pur-

chase along with the defective unit to an authorized

service center. They will handle the necessary paper-

work and repair.

Remember to transport your unit in the original factory

pack.

9.2 North American Service

Service may be obtained in one of two ways: from an

authorized service center or from the factory. You may

choose either. It is important that you have your copy of

the bill of sale as your proof of purchase.

9.2.1 Service at a North American Service Center

This method usually saves the most time and effort. Sim-

ply present your bill of sale along with the defective unit

to an authorized service center to obtain service. They

will handle the necessary paperwork and repair. Re-

member to transport the unit in the original factory pack.

A list of authorized service centers in your area can be

obtained from our Technical Support Group.

9.2.2 Factory Service

To obtain factory service, fill out the service informa-

tion page that follows and send it along with your proof

of purchase and the defective unit to the Crown factory.

For warranty service, we will pay for ground shipping

both ways in the United States. Contact Crown Factory

Service or Technical Support to obtain prepaid ship-

ping labels prior to sending the unit. Or, if you prefer,

you may prepay the cost of shipping, and Crown will

reimburse you. Send copies of the shipping receipts to

Crown to receive reimbursement.

Always use the

original factory pack

to transport the unit.

Factory Service Shipping Instructions:

1. When sending a Crown product to the factory for

service, be sure to fill out the service information

form that follows and enclose it inside your unit’s

shipping pack. Do not send the service informa-

tion form separately.

2. To ensure the safe transportation of your unit to

the factory, ship it in an original factory packing

container. If you don’t have one, call or write

Crown’s Parts Department. With the exception of

polyurethane or wooden crates, any other pack-

ing material will not be sufficient to withstand the

stress of shipping. Do not use loose, small size

packing materials.

3. Do not ship the unit in any kind of cabinet (wood

or metal). Ignoring this warning may result in ex-

tensive damage to the unit and the cabinet. Ac-

cessories are not needed—do not send the

instruction manual, cables and other hardware.

If you have any questions, please call or write the Crown

Technical Support Group.

Crown Audio Division

Technical Support / Factory Service

Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart,

Indiana 46517 U.S.A.

Telephone:

219-294-8200

800-342-6939 (North America,

Puerto Rico, and Virgin Islands only)

Facsimile:

219-294-8301 (Technical Support)

219-294-8124 (Factory Service)

Fax Back:

219-293-9200 (North America only)

800-294-4094 (North America only)

219-294-8100 (International)

Internet:

http://www.crownaudio.com

Your repaired unit will be returned via UPS ground.

Please contact us if other arrangements are required.

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