Crown QMS Specifications

  ®®

 Sources of Support ...

()#% If you have an EXD, always open the duplexer’s rear cover before opening the printer’s top cover.

()#%%( Reach into the duplexer’s rear cover to access the printer’s rear cover.3 Open the printer’s rear cover.»Note: The

()#%You can manually rotate the rollers while cleaning them by turning the gear on the left end of the ro

()#%%( b Using a dry cotton cloth, clean any paper dust and toner buildup from the transfer roller. »Note: Manually rotat

()#%9 If you have a duplexer, using a dry cotton cloth, clean any paper dust and toner buildup from the i

()#%%( »Note: A dry cotton cloth is required for this procedure.1 Turn off and unplug the

()#%  Caution: The OPC belt is extremely sensitive to touch. Always hand

()#%%( »Note: A dry cotton cloth is required for this procedure.1 Turn off and unplug the printer. 2 If you have an EXD,

()#%5 Using a dry cotton cloth, clean any toner buildup from around the clean-ing blade. Caution: Don’t

()#%%( 9 Use the brush to clean the corona wire inside end of the OPC belt cartridge. Caution: The corona wire is very

 Remove the Lower Input Feeder ... C-11Repack the Printer ...

()#%##It’s necessary to clean the laser lens only when you find vertical white or l

()#%%( 2 Turn off and unplug the printer.4 Clean the duplexer with a dry cotton cloth. 3 Open the duplexer’s rear cover.

()#%5 Tilt the paper path toward the inside of the printer. Caution: Hold the paper path unit by its co

()#%%( 7 Remove the duplexer’s lower rear assembly. 8 Clean the registration rollers with a dry cotton cloth.9 Reach un

()#%10 Reinsert the duplexer’s lower rear assembly.11 Open the duplexer’s top cover.»Note: Use two hands

()#%%( 12 Clean the registration rollers with a dry cotton cloth. While manually rotating each paper exit roller, clean

#)! Every 20,000 single-sided pages, a thorough cleaning should be

#)%( Printer interior Every 20,000 single-sided pages, or 12 months, whichever comes ea

#)This item needs replacing... After... By...Cleaning roller Check fuse

    Toner 10,000 single-sided pages—black; after 6,000 single-side pages—ye

5)#7*)6)()5))-*'7+- Caution: The

5)#7*)6)()5))%( 3 Pull the latch to release the top cover, and then open the cover.»Note: The illus

5)#7*)6)()5))7 Remove the old cleaning roller.8 Lower the new oil bottle into its s

5)#7*)6)()5))%( 10 Close the two green lock levers.11 Close the printer’s top cover.12 If you have

 Caution: The OPC belt is extremely sensitive to bright

5)#%(6)(%(  Caution: This is necessary as it pulls the toner cartridges forward slightly to make room for the O

5)#%(6)(8 Holding the cartridge above the printer, align the guide pins on the cartridge with th

5)#=7)%( -*'7<The ozone filter reduces exhausted ozone gas.1 Remove the ozone filter c

5)#-*'%>-*'!&. The waste toner pack collects the waste t

-#.*/01%(  Chapter 7, “CrownView Printer Web Page,” explains the printer web page and web page help system.

&''* / / / “Introduction” on page 1-2 “About the Printer” on page 1-2  “About the Documentation” on page 1-3

&''* / / / “Introduction” on page 7-2 “Setting up the Printer Web Page” on page 7-2 “Printer Ho

2)QMS CrownView is a printer-based application using the World Wide Web portion of the Internet as

#%-&%("C"%-&% name for the printer comes from the IP host table on the computer syste

#%-&%2)4 Select the Manual Proxy Configuration radio button and press the View... button.5 In

#%-&%("C"%-&% 5 In the Exceptions text box, type a comma after the last entry and the

%82%2)8The Home Page is the starting point for all access to the printer web pages. On this pa

%82%("C"%-&% Printer Name Shows the name you have assigned to your printer. The default printer name i

%82%2)&The Home hotlink simply returns you to the printer home page when it is selected.

%82%("C"%-&% Color Model Allows you to select between full-color or monochrome mode.Configuration Menu

This manual provides an overview of your printer documentation and information on inst

%82%2)Chain Inputbins Allows you to set input bin chaining Off or On.Configuration Menu: Operator Control/Cha

%82%("C"%-&% $The General Settings hotlink takes you to the General Settings page.This

%82%2)You can view this information to see the status of the printer, but you can change it only by accessing

%82%("C"%-&% .51#0((6This hotlink displays a screen that shows the

%82%2)#This hotlink provides media source information.»Note: Remember the Media key on the Contro

%82%("C"%-&% 7#.%.(Memory configuration affects the number of jobs that

%82%2)Framebuffer Shows the size (in KB) of the Frame Buffer. This client holds rasterized or bitmapped image

%82%("C"%-&% 8,&This hotlink provides the status of the hard disk.'This

%82%2)Emulation Shows the maximum number of seconds emulations other than PostScript wait for incoming data.C

%82%("C"%-&% 2%The Printer Jobs hotlink on the home page jumps to the Printer Jobs page. Th

 '0The documentation provides a window into the many capabilities of

%82%2) Job Indicates the job number of the current print jobs and up to five previous print jobs.Configuratio

%82%("C"%-&% %The Consumable Status hotlink on the home page jumps to the Consumable

%82%2)Consumable NameIdentifies the consumable (for example, Black Toner or 20K PM Service).Configuration Men

%82%("C"%-&% *The Accounting hotlink on the home page jumps to the Accounting page, which co

%82%2)After clicking on the Submit button, the user is linked to a new web page that offers display choices f

%82%("C"%-&% The Statistics hotlink on the home page jumps to the Statistics page. This pag

%82%2) Consumables Shows Max. Life, % Remaining, and Count Remaining of consumablesConfiguration Menu: No eq

%82%("C"%-&%  &, The System Support hotlink on the home page jumps to the System S

%82%2)Once you’ve made the necessary changes, choose Submit.»Note: If the page refresh rate is set to too sma

%82%("C"%-&% 3333</:The QMS, Inc. hotlink on the home page jumps to the QMS web si

QMS magicolor 2+ Print System Installation GuideThis guide assists i

%82%2)98"#%Your printer web page is supported with help and support tools located at the

%82%("C"%-&% :;.(This page provides a listing of all printer menus, the options availab

%82%2)-"»Note: File Print requires system code 5.31 or higher for 100 Mbit Ethernet (or EN5.31 o

-#.*/01("C"%-&%  Chapter 8, “Media Jams,” explains automatic jam recovery, discusses how to preven

 &''* / / / “Introduction” on page 8-2 “Automatic Jam Recovery” on page 8-2 “Preventing Media Jams” on page 8-2

This chapter explains automatic jam recovery, discusses how to prevent media jams, and then provi

%9A2*A2*  Do not allow the output tray to overfill.»Note: The face-down output tray has a 250-sheet capacity. Jamming may o

4*#%#6'#'Understanding the printer’s media path will hel

4*#%#A2* #0Understanding the printer’s media path will help you locate media jams. The media cassette is located at

 magicolor 2+ DocumentationCD-ROMQMS magicolor 2+ Print System Reference (Adobe Acrobat PDF)Refer to this manual

4*A2****6#$)#When a jam occurs, the message window on th

529A2*A2*  21 Remove the media cassette(s).2 Pull out the jammed media.3 Ensure that the media is lying flat in the c

529A2*5 If there still is a jam message, open the printer’s top cover.Pull the top latch to release the top

529A2*A2* 8 Remove the jammed media by pulling it from the bottom of the fuser (through the printer’s [and/or the duplexer’s] r

529A2*121 If you have a duplex model, open the duplexer’s top cover.If not, skip this section.»N

529A2*A2* 7 If there still is a jam message, remove the duplexer’s lower rear assembly.8 Remove the jammed media by pulling it

529A2*11 Tilt the paper path. Caution: Hold the paper path unit by its corners to avoid the unit catching

529A2*A2* 14 Remove the jammed media by pulling it toward you.15 If it didn’t come out easily, open the green fuser roller pre

-#.*/012Remove jammed media from the output tray by gently pulling it toward you. Chapter 9, “T

!"&''* / / / “Introduction” on page 9-3 “Status and Service Messages” on page 9-4 “HP-

Several other documents are also helpful when using your printer:

 “CrownNet Problems” on page 9-27 “Output Problems” on page 9-29 “Duplexer Problems” on page 9-31 “Print Quality Prob

'&)*#%%&)2* This chapter provides information to aid you in resolving printer problems yo

*9***If you’ve followed all of the instructions in this chapter and still have problems you can’t s

*9***'&)*#%%&)2* ACC FILES GOT REMOVED The accounting option is disabled and the accounting

*9***BACK PANEL OPEN The rear cover over the transfer unit is not closed.Close the rear cover.BELT

*9***'&)*#%%&)2* CREATING XXXXXXXXXXXX FILE, PLEASE WAITThe specified accounting file is cr

*9***FUSER OIL LOW The oil bottle for the fuser unit is running low. If you have a new fuser oil bo

*9***'&)*#%%&)2* PUT SIZE PAPER ININPUTBIN BINThe Operator Control/Chain Inputbins is set t

*9***WAITING ON INPUTEND JOB?The compiler is waiting on incoming data for the first job in the que

*9***'&)*#%%&)2* This service message...Means...CALL FOR SERVICE C3 NVRAM

  You can print only the manual pages that you need. The PDF-formatted manuals have been enhanced for on-scree

*9**** DUP CTRLR HW: Duplex Controller Hardware error. The error messages P1 through P6 apply only

8%3@(*%(3@(*'&)*#%%&)2* 89@5>5>The following tables

'*%(%(22&9To test communication between your printer and

'*%(%(22'&)*#%%&)2* If everything is working correctly, you will see output such as

'*%(%(22If you have the IP scheme set incorrectly on your PC, then you will get the followi

'*%(%(22'&)*#%%&)2* 2 Open an ftp session at your PC or workstation by typing one o

'*%(%(22The process will look like the following:If a page prints out, then you are communi

'*%(%(22'&)*#%%&)2* delete it.b Then typeMODE LPT1:,,P↵The “P” represents infinite

c If the serial settings (baud rate, parity, data bits, and stop bits) shown on the star

 1 Turn the printer off and on again to produc

The following are trademarks or registered trademarks of their respective owners. Other product names mentioned in this manual may also be t

All QMS manuals are also available in hard copy. In the US, contact QMS Supplies a

'**#%(22&#'9

%%&)2(#>)*'&)*#%%&)2*  Is the power cord plugged securely into both the power outlet and

%(6)(%&)2* If you still cannot identify the problem, contact your QMS vendor.4 Is the printer prin

()%)%&)2*'&)*#%%&)2* memory, causing the printer to reset and lose information previously downl

()%)%&)2*8 Have you verified that the driver is the one for your particular QMS printer? Delete it and

-"*:9%&)2*'&)*#%%&)2* #If your printer is having trouble printing when usi

("/%&)2* Is the printer plugged in, turned on, and correctly configured? Do the printer startup and

%&)2*'&)*#%%&)2* 2 If both values are greater than zero, proceed. If either are zero, then you are

%&)2*To allocate the correct amount of memory, use the Memory/Quick Config menu to choose the correct reso

:)0%&)2*'&)*#%%&)2* After an extended idle period, this 50-page interval automatically resets to 20

 The following typographic conventions are used in this manual:CrownView Printer Web Pag

%),%&)2* Caution: Always open the duplexer’s rear cover before opening the printer’s or duplexer’s to

%),%&)2*'&)*#%%&)2* Toner can settle in the cartridges. To redistribute the toner, remove the

2:B*0,The following list includes several image defects with possible solutions. Try the solutions i

2:B*'&)*#%%&)2* 5555!!!!

 

2:B*'&)*#%%&)2* ////####

2:B*If spots appear on the printed image: Chec

2:B*'&)*#%%&)2* !!!!

2:B*"""",,,,

%)9())'&)*#%%&)2* ) If you have a problem you cannot resolve, contact you

»Note: Notes contain tips, extra information, or important information that deserves emphasis or

$$&&& “Sources of Support” on page A-2 “QMS World-wide Offices” on page A-4

*B !'!$$Several sources of help and information are available, depending on the type of

*B(*2 . ,You can contact the QMS Customer Response Center (CRC) in four different w

-)"BB* (!)*''. + #,General ContactTelephone 1

-)"BB*(*2 . General ContactTelephone 1 (905) 206-0848Fax 1 (905) 206-0903Internet http://www.qms.com/

-)"BB* Belgium, Netherlands, and all unlisted countriesPlanetenbaan 60 ‘Corner Plaza’3606

-)"BB*(*2  Via della Repubblica 5643100 ParmaItalyTelephone (+39) 52–1231 998Fax, EMEA +31 30 241 251

-)"BB* *United Kingdom and IrelandOld Bridge House, The HytheStaines, Middlesex TW18 3JFUnited

#&''* / / / “Introduction” on page B-2 “Menu Chart Conventions” on page B-2 “Operator Control Menu” on p

&''* / / / “Introduction” on page 2-2 “Getting Acquainted with Your Printer” on page 2-2 “The Control P

6Use this chapter as a quick reference for understanding and navigating the printer’s configuratio

()67*#AdministrationIdleOperator ControlInstallation*Copies001-999CollationOff, OnOrientationPortrait, Landscap

2*6#Installation*IdleAdministrationCommunicationsTimeoutsSerialParallelEmulationsSpeci

2*6*--/-'.Common EtherTalk LAN Manager NetWare TCP/IPIdleAdministr

2*6 '"&EtherTalkLAN Manager NetWare TCP/IPProtocol Network IdentConnectionZone Na

2*6Common EtherTalk LAN Manager NetWare TCP/IPProtocol Printer NameDefaultDisabledYesNoEnabledIdleAdministrationCom

2*69Common EtherTalk LAN Manager NetWare TCP/IPProtocol Config PServerR/N Printer #1- 8Printer

2*6'.<1Common EtherTalk LAN Manager NetWareTCP/IP**ProtocolSubnetReadWriteTrapRead-TrapIdleAdministrationCommunicati

*))6#Operator ControlIdleAdministrationInstallation*(Enter password)Use Operator PwdOff, O

$%"&'**3 / / / “Introduction” on page C-2 “Remove Cables and Cassette(s)” on page C-3 “Remove the Toner

This chapter provides information about getting acquainted with your printer and intro-duces the

(If you need to relocate or ship your printer after it’s been installed, you must followthe proced

529(&)*(**;*<5>#% (-:;»Note: If you’re returning the printer for service, you d

5 2  9   #   % (6  ) ((2 If you have a duplexer, open the duplexer’s rear cover.If not, skip to step 3

%#7*45>#% (5 Replace the protective sheet around the OPC belt cartridge and the tension release pin on each sid

%#7*4(1 If it’s not already open, open the duplexer’s rear cover.If you do not have a duplexer, skip to s

%#7*45>#% (5 Place the oil bottle in an oil-proof container, such as a plastic bag, until you’re ready to reins

%#7*4(8 Close the green lock levers to secure the cleaning roller. 9 Install the fuser roller shipping re

(##-*'%>5>#% (c Close the green pressure-release levers (one at each end of the fuser).When correctly

(##-*'%>(2 Use the label on the side of the old waste toner pack to seal the opening, and then

529#3"75>#% (-'5* Caution: If you have an EXD (duplex) model, the lo

 !"#$% &$% 

529#3"7(5 Unscrew the thumbscrews that attach the two brackets (one on each side of the printe

529#3"75>#% ( WARNING! Your printer weighs approximately 66 lbs (30 kg) without consumables. Be sur

5>#%(-*.'1 Ensure that the fuser and fuser cleaner roller are in th

5>#%5>#% (1 Ensure that the fuser and fuser cleaner roller are in the printer.2 Place tape on the pri

3 With another person’s help, put the printer into the plastic bag, and place the printer into the bas

&Acc already disabled message 9-4Acc already enabled message 9-4Acc disabled message 9-4Acc enabled message 9-4Acc file x% full message 9-5Ac

' %,*2D0Cannot shrink message 9-5CartridgeSee OPC belt cartridge or Toner cartridgeCassetteChainingLoadi

'(%,*2D0Data indicator 2-8Stays lit 9-24Densitometer 5-9DocumentationOverview of this manual 1-8Standard

') %,*2D0IdleStatus message 9-8Idle message 9-8Image defects 9-34Indicator light 9-23IndicatorsControl p

'*%,*2D0MediaLoading 3-2Path 8-4Media jamsRemoving 8-6Media path 8-4MemoryConfiguration, current 7-15Memo

 !"#$%"#

'+ %,*2D0Print quality problems 9-32Blurred background 9-35Distortions 9-34Irregular print 9-36, 9-37Prin

',%,*2D0Spotting 9-38Startup pageWill not print 9-25Status messageAcc already disabled 9-4Acc already ena

'- %,*2D0Toner cartridges, starter 3-17Toner empty message 9-9Toner misinstalled message 9-9Toner smudges

 !"#$% &$% 4adupbk.eps

'#()%)The control panel, located on the front of the printer, allows you to direct the p

()%)* &$%  !"#Four indicators display printer stat

 Introduction ...1-2Abou

()%)+,*$%&These keys access frequently used printer functions

()%)+,* &$%  '%&The Menu, Select, Previous, and Next keys are used in printe

-#.*/01 Now that you’ve become acquainted with your printer, refer to Connecting Your QMS Print System m

(*2&)* &''* / / / “Introduction” on page 3-2 “Loading the Media Cassette” on page 3-2 “Using Media

This chapter covers basic printer operation, such as loading paper, transparencies, labels, and e

3#(**(*2&)* In the printer driver (Paper tab, Media Type option), select Plain Paper.»Note: A pri

3#(**1 Take a stack of about 250 sheets (½ ream).»Note: Don’t unwrap the paper abov

3#(**(*2&)* 3 Push the media pressure plate down to lock it in position. 4 Load the paper.A fill limit mark is provid

3#(** Caution: After 200 1-sided pages (or 100 2-sided pages) of a continuous print run of plain pa

4*#'#%(*2&)* »Note: Load the media printing-side up with the top of the media (the letterhead or memo informati

 Introduction ...

4*#'#% Caution: For media other than standard plain paper or transparencies, both the driver

4*#'#%(*2&)* 3 Press the Select key when the message window displays the specified print mode.4 Press the Onlin

4*#'#% !"#1 In the printer driver (Paper tab, Media Type optio

4*#'#%(*2&)* 8 Place the envelope stack into the cassette with the printing-side up.»Note: Check your applicat

4*#'#%4 Load the new media.5 Slide the media cassette back into the printer."!%

4*#'#%(*2&)* "1 In the printer driver (Paper tab, Media Type option), select Th

4*#'#%1 In the printer driver (Paper tab, Media type option), select Thick Stock. 2 On the co

4*#'#%(*2&)* "'#1 In the printer driver (Paper t

3 Remove the media cassette from the printer (and remove any media in the cassette). Caution: Do

4*'(*(*2&)* »Note: Black starter toner cartridges at normal 5% coverage will print 5,000 letter/A4-size pages*, whi

 Using Toner Cartridges ...3-16Toner Cartridge Life 3-

5)'( Keep toner cartridges in their packaging until you’re ready to

5)'((*2&)* 4 Distribute the toner in the cartridge.Holding the cartridge with both hands, gently rock it from

5)'( Caution: Do not push the toner cartridge in until you hear a click. If you hear a clic

5)#%(6)((*2&)* -*'7+ Caution: The OPC belt is extremely sensitive to bright ligh

5)#%(6)(2 If it’s not already open, open the printer’s front cover.Squeeze the latch near the up

5)#%(6)((*2&)* 5 Remove the protective sheet from the cartridge, and then pull out the two orange tension-release

5)#7*)6))()5))-*'7+7-1 If yo

5)#7*)6))()5))(*2&)* 3 Open the two green oil cleaning roller lock levers by rotating them toward

-#.*/01 Chapter 4, “Advanced Printing Features,” explains how to collate output, print a status page, ca

&''* / / / “Introduction” on page 4-2 “High-Resolution Printing” on page 4-2 “Printing PDF File

Cancelling/Ending Print Jobs ...

This chapter describes changing print resolution, chaining paper cassettes, collating output, pri

8#5*)% 9%7* &'()»Note: If a certain resolution is chosen and the minimum a

8#5*)%You may also need additional memory (SIMMs) for the following: To print complex graphics or comp

%%:77)* 9%7* 0Your magicolor 2+ has the ability to print PDF files directly just as it does for Po

(**(#This file must be in a format that can be interpreted by the printer. This requires Inter-net Explorer 4

()) 9%7* .(7*You can print multiple copies of documents either as comple

()) Select collation in the driver or PPD.  On a network, use CrownAdmin to select collation. Using Crown

()) 9%7* / To avoid chunk collation, your printer must have sufficient memory to sto

:)0;<%0*3:9);Select paper with high opacity for duplex printing. Opacity refers

%(*2=* 9%7* )#)<The QMS magicolor 2+ prints on

 Cleaning the Paper Exit Rollers 6-9Cleaning the OPC Belt Cartridge 6-10Cleaning the Laser Lens 6-14Cleaning the Duplexer 6-14Cleaning the E

->"#*%*/This one-page document provides Printer identification (the printer’s name, s

())?@%A&* 9%7* =>$The Cancel key has three functions: It cancels the olde

Use this procedure when you are sure the job has finished being sent from the host and the

&''* / / / “Introduction” on page 5-2 “QMS QCOLOR Technology” on page 5-2 “Printer Drivers” on page 5-10 “

Your QMS magicolor 2+ Print System features advanced color laser technology that produces inexpen

(35'#),()% QMS QCOLOR is comprised primarily of these built-in and software-supported color control features: QMS QC

 !" The following is a summary of QMS QCOLOR automatic color correction features: Ease of use acr

(35'#),()%  Trinitron G1.8 D50 (listed on the configuration menu as Trin G1.8 D50 or Sony Trinitron)—a widely availa

 !" at the printer level (so it doesn’t tie up your host). However, no on-screen preview of output

(35'#),()% A few well-known color management systems include Kodak CMS, Pantone* POCE®, Apple ColorSync, Microsoft IC

 Introduction ...

 !" ® %Another method of color matching supported by the QMS magicol

(35'#),()% 2+ can purchase this optional host-based software, Southwest Software’s Color-Encore for magicolor printer

#0Printer drivers offer a convenient, graphical interface for selecting document output att

%:9*()% 5 On the Job tab (Windows 95) (example below) or Paper tab (Windows 98) you will be presented with 11 choices for Qu

#6 Depending on your printing needs, you must select Automatic Color Control or one of the other selection

%:9*()%  Color as Grayscale—prints all colors as a grayscale Color as All Black—prints all colored objects as blackIf you

#»Note: The default setting for RGB Source is set to sRGB."The choices for Simulation are SW

%:9*()% 2 Open or create the file you want to print.3 From the File menu, choose Print Setup or Print. You can also right mo

#1..."If ICC Color Matching is enabled you can set an ICC RGB Source and the ICC Simu-la

%:9*()% (.!..".((('2Depending on what drive

 Control Panel Problems ...9-24Data Indicator Stays Lit

#8 Choose OK.You should see a list of available QMS printers.9 Select the QMS printer that you are install

%:9*()% 2 Prepare your document for color printing and access the Print dialog box by selecting Print.. from the File menu.

#To invoke the printer resident color matching you will need to perform the following steps:1 Make sure yo

%:9*()% 3!!"4."The third and final color matching option for the magicolor 2+ is obtai

$ !#%  You have three CRD choices: Photographic, Business, and Colorimetric. Depending on your outp

:")(*2%B)*()% »Note: If you do not rename your files correctly, the magicolor 2+ PPDs can not select the custom p

#% !&#  Select Remote Path... and go to PostScript.  Click Select.To view the current profiles on

&''* / / / “Introduction” on page 6-2 “Handling the Printer” on page 6-2 “Cleaning the Printer” on page 6-3

This chapter describes how to handle and clean the printer. Blurred or splotchy prints and paper

()#%%(  Lift the printer from the bottom only, using the carrying grips under each side cor-ner. Make sure two people ar